Thank you for shopping with us! Below you’ll find important information about our shipping process.

This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: Terms of Service

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

Processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Free shipping offer
We do not offer free standard shipping on any orders, however we do offer 5% off on orders over $75.00, 10% off on orders over $150.00 and will be automatically applied at checkout when eligible.

Estimated delivery times:

• Standard Shipping: 2-5 business days
  
• Priority Shipping: 2-3 business days
  
• Priority Express Shipping: 1-3 business days
  

* The above information is an estimated delivery times, the delivery time could vary based on the day and time of your order and processing time. We will do everything we can to process your order as quickly as we can. We are human so please understand that every order is hand picked and packaged.

Delivery delays can occasionally occur due to factors outside our control.

Local in-store pickup
We offer free local pickup for customers who prefer to collect their orders in person.

Pickup hours:

• Monday – Friday: 9:00 AM – 6:00 PM
  
• Saturday: 10:00 AM – 4:00 PM
  
• Sunday: Closed
  

You will receive a notification when your order is ready for pickup. Please bring your order confirmation and a valid ID when picking up your order.

Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). Tracking information will be updated within 1 business day.

International shipping
We currently do not ship outside of the United States. If available, international shipping rates and delivery times will be calculated at checkout. Please note that customs, duties, and taxes are the responsibility of the customer.

Shipping restrictions
We do not ship to P.O. boxes or APO/FPO addresses. Some products may have restrictions on where they can be shipped.

Damaged, lost, or stolen packages
We are not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. If your package is marked as delivered but you have not received it, please contact the carrier directly.

Incorrect shipping information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions about returns?

If you have questions about returns, please review our Return Policy.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by: ttrav@rockhoppergarage.com or Contact Page

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ttrav@rockhoppergarage.com. Please note that returns will need to be sent to the following address: 6751 Richmond Mills Rd., Livonia, NY 14487 USA.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ttrav@rockhoppergarage.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ttrav@rockhoppergarage.com.